Last updated: 15th March, 2026
Overview
At Fibertools, we aim to provide high‑quality fiber optic tools and equipment. If you are not satisfied with your purchase, our refund policy outlines the conditions under which returns and refunds may be processed.
Eligibility for Returns
You may request a return or refund if:
- The product arrives damaged or defective
- You received the wrong item
- The product has a manufacturing defect
To be eligible for a return, the item must:
- Be reported within 7 days of delivery
- Be unused and in its original packaging
- Include all accessories and documentation
Non‑Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products caused by misuse
- Products returned without original packaging
- Items reported after the allowed return period
- Special order or customized products (if applicable)
Return Process
To request a return:
- Contact us at [Insert Email Address]
- Provide your order details and reason for return
- Include photos if the product is damaged or defective
Our team will review the request and provide instructions for the return.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued using the original payment method
Shipping charges (if applicable) are generally non‑refundable, unless the return is due to an error on our part.
Exchanges
If you receive a defective or incorrect item, we may offer a replacement instead of a refund, depending on product availability.
Contact
For return or refund requests, please contact:
Email: [Insert Email Address]
Company: Fibertools